IT Services Specialist

ABOUT POWER:
Power Construction is consistently regarded as one of Chicago's largest and most respected General Contractors according to Crain's Chicago. But beyond that, you can find us on the golf course, competing in beach volleyball or softball in Grant Park, brewing beer, attending neighborhood festivals, giving back to the community, and spending time together during a range of company-sponsored events. Our culture is one of the reasons we’ve been selected by our employees as a top workplace year after year and it’s reflected in our current 91% employee retention rate.
We are builders. We crave being in the field and share an appetite for innovation. We believe that bringing diverse perspectives together helps foster stronger outcomes. We are driven to wow our clients and business partners, improve our processes, hire the right people, and help them grow.

IT Services Specialist
Power Construction’s Technology team is seeking an experienced and service-oriented IT Services Specialist to support the organization’s technology operations. This role serves as a key point of contact for employees across corporate offices and project sites, delivering high-quality technical support and ensuring the reliable operation of the systems and tools that support Power’s construction operations.
The IT Services Specialist is responsible for diagnosing and resolving technical issues, managing service requests through the IT ticketing platform, and collaborating with internal IT teams and external vendors to maintain a high standard of service delivery.

Key Responsibilities
• Act as a trusted technology partner for employees by owning complex support issues end-to-end and ensuring a positive, professional customer experience
• Build strong relationships with business users to understand how technology supports their day-to-day work and project delivery
• Diagnose, troubleshoot, and resolve issues related to end-user devices, operating systems, enterprise applications, and network connectivity
• Manage incidents and service requests through the IT service management (ITSM) platform, ensuring accurate documentation, prioritization, and resolution in accordance with service standards
• Escalate complex issues to appropriate IT teams while maintaining ownership and visibility through resolution
• Support device lifecycle management including provisioning, configuration, deployment, and troubleshooting of laptops, mobile devices, and peripherals
• Assist with user account provisioning, access management, and onboarding/offboarding processes in coordination with HR and other departments
• Maintain and contribute to IT knowledge base documentation, troubleshooting guides, and standard operating procedures
• Collaborate with infrastructure, security, and application teams on system upgrades and technology rollouts
• Monitor ticket queues and service metrics to ensure timely resolution and service level adherence
• Provide advanced support for business and construction-related applications
• Participate in IT projects including planning, coordination, and stakeholder communication
• Own assigned workstreams within larger IT initiatives
• Assist with testing, rollout, documentation, and post-implementation support for new systems
• Lead resolution of complex issues by coordinating with internal teams and vendors

Qualifications
• 3+ years of experience in IT service desk, technical support, or IT operations roles
• Strong troubleshooting skills across Windows environments, Microsoft 365, endpoint devices, and enterprise applications
• Experience with IT service management or ticketing platforms
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Ability to manage multiple priorities in a fast-paced environment
• Experience supporting distributed or project-based teams is a plus
• Experience supporting business-critical applications in a production environment

Power Construction is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Power Construction is committed to increasing opportunities for historically disadvantaged workers (including women and members of disproportionately affected racial and ethnic groups), as well as residents of marginalized communities.