8750 W Bryn Mawr Ave Chicago, IL 60631 United States
This unique and highly visible role is essential to Power’s ability to continue to be successful in the eyes of clients, architects, engineers and subcontractors. The Quality Service Manager (QSM) is an internal technical resource for all Power project teams. The QSM is involved from concept through occupancy for every project and targets any imperfections in the building design or process. A primary goal is to ensure that project team members are constantly learning and improving such that our final product fits the client’s needs.
• Participate in pre-construction meetings and provide opinions and suggestions periodically throughout the planning and design phases. Includes reviewing design documents at each phase for quality with the intent to identify challenges and opportunities.
• Assist project teams in the execution of projects through regular job walks, shop drawings technical reviews, mock up development, and preconstruction meetings.
• Research, assimilate and share knowledge about both current and emerging products, technologies, and techniques that may provide value for current and upcoming projects.
• Develop and maintain company knowledge resources including quality training programs, notes, workshops, lessons learned, and divisional guidelines.
• Support Project Managers during value engineering efforts and in the buying of a fully integrated scope of work.
• Schedule timely project site visits during installation to review progress and quality. Provide guidance for component testing and start-up, integrated system testing, commissioning, training, and acceptance.
• Attend periodic Project Engineer meetings with the objective being to help this group learn and understand the multiple facets of different systems. Emphasize what to look for, what to avoid, how best to leverage early team involvement, etc.
• Conduct monthly quality workshops using lessons learned experiences from current projects such that this unique knowledge and information is shared with other project teams expeditiously.
• Attend workshops, seminars and education opportunities in order to maintain knowledge level.
• Participate in quarterly operations meetings.
• 10 years of related experience.
• 4-year technical degree in architecture, construction management or a related engineering course of study plus practical construction industry experience.
• Technical knowledge:
◦ Construction safety.
◦ Strong background with construction procedures and practices, knowledge on how to read construction documents.
◦ Ability to communicate concerns in an effective manner with project teams resulting in resolution of concerns in a collaborative manner.
◦ Experience in reviewing and coordinating technical submittals for enclosure systems.
◦ Experience with various ASTM standards and test procedures related to building construction, particularly those related to enclosure and flooring installations.
◦ Experience with flooring products and various issues related their installation.
◦ Building codes and their interpretation.
◦ General construction Quality Assurance and Quality Control processes.
• Business (interpersonal) skills:
◦ Teaching and coaching skills, problem solving, self-motivated, and curious nature.
◦ Team player and supportive of other staff.
◦ Written and verbal communications including development and delivery of technical learning and business development presentations.
◦ Must be able to work effectively with a variety of personalities and backgrounds from owners, architects, management staff to subcontractors, manufacturers and tradesmen.
• Computer software skills: Microsoft toolset, Bluebeam, Revit, Navisworks, experience with photogrammetry a plus.
• Professional credential license plus LEED accreditation preferred.
• Mobility required for sitting, standing, walking uneven surfaces, climbing stairs and ladders. Manual/finger dexterity in both hands required to operate a keyboard and manipulate small objects. Ability to lift, hold and carry up to15 pounds occasionally. Ability to hear, see and touch. Concentration or mental effort required for reading, writing, calculation, analysis and visualization. Working conditions may range from an office environment with uniform temperatures, a clean room environment, a factory environment with variable temperatures, outside work subject to weather conditions. Air conditions may be normal, dirty, dusty, wet or humid or affected by fumes, smoke and chemicals.
◦ Experiences heights and confined spaces.
◦ Experiences noise levels that require ear protection and safety conditions that require wearing a hard hat and protective footwear.